Enterprise Service Management (ESM) is about processes and people. Blogs on a wide range of topics are published on LinkedIn: all of the following links opens in a new page:
The latest blog will always be pointed to by Stunned Fish. An RSS feed of new blogs is available: RSS Feed.
To support ESM research, polls are also carried out on LinkedIn:
North Pole Poll: an important take-away from this poll is that with other exercises I use in workshops, the people who struggled or got the wrong answer with this one would get them right in a flash. These are useful exercises to demonstrate that people think in different ways and make sure there is a diverse group of people in a team.