ESM Blogs & Polls

Enterprise Service Management (ESM) is about processes and people. Blogs on a wide range of topics are published on LinkedIn: all of the following links opens in a new page:
 
  The latest blog will always be pointed to by Stunned Fish.
 An RSS feed of new blogs is available: RSS Feed.
 
 Presentations Without PowerPoint
 An Event Organiser's Nightmare
 The Big Shift in British 'Employment' is already underway
 And you thought the coronavirus was the bad news?
 Dear Diary, what a month it's been
 Overtrading and Other Financial Traps for Startups
 An Old Twist to a Current Buzz Phrase- Digital Transformation
 Digital Transformation- Part 2
 Machine Learning & Expert Systems
 SFIA - Skills Framework for the Information Age
 Supply Chain Hacks
 Efficient Promotion of a LinkedIn Article
 The "A" in RACI
 Staying on the Customer's Radar
 Service Desk, ISO 10002 & Balanced Scorecards
 Continuity Management
 Incident Reviews
 Running Shifts and Virtual Teams
 Satellites in Intelligent Transport
 Politics or Money Killed the Better Idea

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To support ESM research, polls are also carried out on LinkedIn:

North Pole Poll: an important take-away from this poll is that with other exercises I use in workshops, the people who struggled or got the wrong answer with this one would get them right in a flash. These are useful exercises to demonstrate that people think in different ways and make sure there is a diverse group of people in a team.

How many "Keys of the Kingdom" people can you identify from your work life: the surprising answers justified raising the question.