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Change Management

cartoon kitten holding torch looking into caveThe implementation of best practices in change management can help to mitigate the risks associated with corporate transformations. This time, and the time before it, and the time before that, and the time after that. These risks can be both technological and reputational in nature, and can be costly if not properly managed.
This is not just relevant in the field of information technology, but in other areas of business as well.
Some may argue that change management is bureaucratic and unnecessary, but it is important to consider the potential benefits of implementing these practices.
It might be that the team's guru for a particular task is on holiday. The guru knows exactly what to do, and everybody in your team more than half feels they should too. The team knows about second order ignorance however, and none of them want to be the one putting their head in a noose.
Your team have done something dozens of times, but the person doing the work got distracted and they have missed a step that in their own mind they are sure they have done.
Your nature is trust but verify. What if you are not sure how you should verify? In a cricket analogy, are the wicket keeper and long-stop doing the verify okay? [Translation for Americans: in baseball, the catcher, and the fence behind the catcher.] As far as your processes are concerned, you need to ensure that the long-stop / fence is not your customer.
As the use of ChatGPT becomes more widespread in 2023, it will be crucial to consider strategies for managing the potential impacts on both entry-level knowledge work and education generally.

In change management there is a concept of "Maturity IndexOpens a new window": the five levels are shown in the diagram below. The journey you want your team to take, from where they are to (perhaps level 1 or 2), to where you want them to be (presumably level 5) is not going to be attained overnight.
Maturity Index Chart
With assistance from somebody who has travelled that road before themselves, and helped others to do so too, it should be quicker.
For more information on how we can help you with improving change processes, and reducing transition risks, please write to robert@esm.solutions