Service Management explores how value is added and protected:
- how people in a team add value
- how teams within a department add value
- how departments within a company add value
- how the supplier-company-customer chain adds value
While modern Service Management theory has its roots in information technology as ITSM, the skills are transferable to the whole enterprise. It is also applicable to solo and micro businesses: the supplier in the example below is a low-tech manual service that has been around for more than seven millennia.
The hardest part of being a Service Management Analyst is convincing people that an outsider can add value to a business that they are not expert in, and perhaps have no experience of. On the contrary, the ignorance can be a crucial factor, in asking 'daft' questions that challenge assumptions.
