The Problem with Problems

Why they persist for months or years.

happen all the time, in their thousands per minute.
are unwanted events or missing desired events.
are persistent incidents that you have difficulty fixing.

Two-Day Workshop

Key Take-Aways

Bordon BASE, 60 Barbados Road, Bordon, Hampshire, GU35 0FX.
Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a 'hybrid' event: there will be no remote attendance.
Spring 2023.
Booking and Waiting List
If you're interested in being advised when the details are confirmed, or to be informed of future dates, please write to enquiries@esm.solutions.
Next Steps
  • One-on-one mentoring
  • In-House Training or Workshop
  • Workshop: Cynefin model
  • Consultancy: Reviewing a persistent problem that you have difficulty finding a resolution for.

For more information on how we can help you with improving incident & problem management, including carrying out an ad hoc review, please write to robert@esm.solutions.

Service Desk & IT Support Show 2022


12 May 2022: Service Desk & IT Support Show 2022 (SITS-22), ExCeL, London.


An audience of about 100, mainly Service Desk managers.