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The Problem with Problems

Why they persist for months or years.

Events
happen all the time, in their thousands per minute.
 
Incidents
are unwanted events or missing desired events.
 
Problems
are persistent incidents that you have difficulty fixing.
Synopsis
 
Key Take-Aways

Venue
Fareham Innovation Centre.
 
Date & Time
TBA
 
Next Steps
  • Half-day workshop
  • One-on-one mentoring
  • Consultancy

Recent
Service Desk & IT Support Show 2022

 

12 May 2022: Service Desk & IT Support Show 2022 (SITS-22), ExCeL, London.

 

An audience of about 100, mainly Service Desk managers.


Why hire a Service Management Analyst to carry out incident and problem reviews?
For more information on how we can help you with improving incident & problem management, including carrying out an ad hoc review, please write to robert@esm.solutions.