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The Problem with Problems

Why they persist for months or years.

Events
happen all the time, in their thousands per minute.
 
Incidents
are unwanted events or missing desired events.
 
Problems
are persistent incidents that you have difficulty fixing.

Two-Day Workshop

Synopsis
 
Key Take-Aways

Venues
Bordon BASE, 60 Barbados Road, Bordon, Hampshire, GU35 0FX.
Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a 'hybrid' event: there will be no remote attendance.
 
Date
Spring 2023.
 
Booking and Waiting List
If you're interested in being advised when the details are confirmed, or to be informed of future dates, please write to enquiries@esm.solutions.
 
Next Steps
  • One-on-one mentoring
  • In-House Training or Workshop
  • Workshop: Cynefin model
  • Consultancy: Reviewing a persistent problem that you have difficulty finding a resolution for.

For more information on how we can help you with improving incident & problem management, including carrying out an ad hoc review, please write to robert@esm.solutions.
 


Recent
Service Desk & IT Support Show 2022

 

12 May 2022: Service Desk & IT Support Show 2022 (SITS-22), ExCeL, London.

 

An audience of about 100, mainly Service Desk managers.