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About Us

Our business model: payment by results.
The monetary value to your company is determined ahead of time, goals are established, and payment for results is agreed.
Example: One-Off Project:
For six months, the client had been struggling to raise a Critical Success Factor (CSF) over a certain level. The client valued success as having a £60,000 annual recurring revenue (ARR). To prove that one month was not a fluke, they needed three consecutive months at or above target.
We settled on a 15% charge (£9,000) payable in three equal monthly instalments. The goal was met in the first month, and it was then maintained for more than three years.
Example: Sales Increase:
We contacted a supplier where, as a customer, there was clear opportunity for increased income with minimal effort. The suggestion was to agree on a forecast 'no action' forward trend, assume a profit margin of 20%, and invoice at 15% of the increased net profit. This amounted to 3% of their gross incremental turnover.

Robert Howe photo

Robert Howe: Service Management Analyst, is an experienced professional, with 25+ years management and commercial experience.

I have worked as a research chemist, secondary school teacher, bank officer, industrial works chemist, software developer, and manager of a global virtual team. I have always been a lifelong student, and in 2019 I finished a series of courses that led to a globally recognised Service Management qualification.

Failure has also been a constant companion: it indicates that I have strived for 'stretch goals' rather than becoming complacent. It has also made me more resilient to the inevitable setbacks. I was on the school Cross Country team, but I was never in the top six. I received postgraduate financing despite having a second-class honours bachelor's degree (US magna cum laude). I have three adult children I am immensly proud of, all with better grade first degrees than mine, but I can still tease them that my Master's degree out-trumps theirs.

I have also had the last laugh at the teacher who told my parents "Robert is too slow to pass a stationary bus."

I think I have done okay.


B.Sc. and M.Phil. degrees in chemistry from the University of Sussex, England.
Qualified Teacher status in England.
Charted Chemist: 1990-1999.
Qualified ITIL® Expert V3 in IT Service Management (ITSM).
ITIL Expert is a high-level certification in the ITIL framework. It requires a candidate to have the ITIL Foundation qualification plus additional intermediate-level modules before taking the expert level exam. This tests both a candidate's knowledge and understanding of the ITIL framework.
The Service Desk Institute: past Professional Member.
The Federation of Small Businesses: Full Member.
Darktrace: Certified Partner.
Please write to enquiries@esm.solutions