About Us

Our business model: payment by results.
The monetary value to your company is determined ahead of time, goals are established, and payment for results is agreed.
Example: One-Off Project:
For six months, the client had been struggling to raise a Critical Success Factor (CSF) over a certain level. The client valued success as having a £60,000 annual recurring revenue (ARR). To prove that one month was not a fluke, they needed three consecutive months at or above target.
We settled on a 15% charge (£9,000) payable in three equal monthly instalments. The goal was met in the first month, and it was maintained for more than three years.
Example: Sales Increase:
We approached a supplier where, as a client, to us there was obvious potential for higher revenue with little effort. The proposal was to agree on a predicted 'no action' forward trend, assume a 20% profit margin, and invoice at 15% of the additional net profit. This equated to an invoice of 3% of their gross additional turnover.

Robert Howe photo

Robert Howe: Service Management Analyst, is an experienced professional, with 25+ years management and commercial experience.

I have been a research chemist, secondary school teacher, bank officer, Works Chemist in a factory, software developer and managed a virtual team scattered around the globe. I have been a life-long learner: in 2019 I completed a series of courses leading to an internationally recognised Service Management qualification.

Failure has been a constant companion too: it means I have striven for 'stretch goals' rather than been complacent. It has also made me more resilient to knocks that inevitably came along. I was in the school Cross Country team, but never in the first six over the line. I got a second-class honours bachelor's degree (US magna cum laude), but still got postgraduate funding. I have three adult children I am immensly proud of, all with better grade first degrees than mine, but I can still tease them that my Master's degree out-trumps theirs.

I have also had the last laugh at the teacher who told my parents "Robert is too slow to pass a stationary bus."

I think I have done okay.

B.Sc. and M.Phil. degrees in chemistry from the University of Sussex, England.
Qualified Teacher status in England. ITIL® Expert
Charted Chemist: 1990-1999.
Chartered Chemist
Qualified ITIL® Expert in IT Service Management (ITSM).
The Service Desk Institute: Professional Member.
The Service Desk Institute: Professional Member 2020-2021
Stack Overflow: Q&A forum for professional programmers.
profile for Robert Howe at Stack Overflow, Q&A for professional programmers
The Federation of Small Businesses: Full Member.
The Federation of Small Businesses
Darktrace: Certified Partner.
Please write to enquiries@esm.solutions
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