Software release and deployment is one of the highest risk transitions a company can make. This is a lesson airlines and the UK banks seem to have not learnt: problems with upgrades and migrations causing misery for customers were still happening in 2018.
For routine upgrades, delegation to a process is a good strategy: past mistakes identified plus QMS reviewsOpens a new window are the foundations of improvement. Documenting into protocols ensures that the lessons are learnt rather than just identified.
Better still is delegation to automation: do the QA on the automation once, then simply check that the automation had run without throwing an unacceptable error.
Automated processes, auto-QA and auto-documentation are the friends of a departmental manager accountable for software release and software deployment.
For more information on how we can help you with improving either IT release management or IT deployment management, please write to firstname.lastname@example.org