Business Documentation Workshop

Interior of Barracuda Room, Fareham Innovation Centre The ability to delegate tasks is essential for anybody working in a managerial capacity. Training is vitally important the members of the team, but the manager is ultimately accountable for the outcomes of the process. The recording of processes and configurations becomes a fundamental part of the role.
A major reason for documenting processes is in adding value to the business (Opens a new window). Otherwise, companies would not invest time, money, and effort acquiring ISO 9001 certification.
Reasons given for not doing business process documentation:
  1. I know what I'm doing / People in this role know what to do
  2. We do this all the time, so it's not worth documenting
  3. We do this very infrequently, so it's not worth documenting
  4. I can choose to cut corners and do the job quicker
  5. I don't have time today
  6. It's faster if I do it myself
  7. It's too complex to document
  8. It's too risky to let anybody else do this
  9. We don't need that bureaucracy!
In my mind these all translate as "Keys of the Kingdom" excuses, meaning "If other people know how to do this, then my opportunities for being a hero are reduced … or my chances of being replaced are increased."
A poll asking How many "Keys of the Kingdom" people can you identify from your work life? (Opens a new window), wanted to determine how big a problem this was in companies. The situation was worse than expected, with ⅔ having at least two encounters.


What kind of business is this for?
Any business: from solopreneur upwards.
Who is it for?
Solo entrepreneurs
Managers in any size business
Documentation curators/librarians
Why attend?
Understand the different types of documentation.
Gain insight into frameworks which help create better documentation.
Business benefits
Topics covered:
Bordon BASE, Barbados Road, Bordon, Hampshire, GU35 0FX.
Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a 'hybrid' event: there will be no remote attendance.
Spring 2023
Dates to be confirmed: a consecutive Tuesday & Wednesday
£1,700 for the two days
Includes refreshments and midday meal.
Booking and Waiting List
If you are interested in being informed of future dates, for this or other workshops, please write to enquiries@esm.solutions.
Dress code
Business casual.

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