Business Documentation

Interior of Barracuda Room, Fareham Innovation Centre
As Production Manager in a factory and later an Operations & Support Manager for a software company, I had to delegate. I had teams of people working for me and needed to remain accountable for processes and, in the factory, for health and safety. Process and configuration documentation has been second nature to me for decades.


Reasons given for not doing business process documentation:

  1. I know what I'm doing / People in this role know what to do
  2. We do this all the time, so it's not worth documenting
  3. We do this very infrequently, so it's not worth documenting
  4. I can choose to cut corners and do the job quicker
  5. I don't have time today
  6. It's faster if I do it myself
  7. It's too complex to document
  8. It's too risky to let anybody else do this
  9. We don't need that bureaucracy!

In my mind these all translate as "Keys of the Kingdom" excuses, meaning "If other people know how to do this, then my opportunities for being a hero are reduced … or my chances of being replaced are increased."

A major reason for documenting processes is in adding value to the business (Opens a new window). Otherwise, companies would not invest time, money, and effort acquiring ISO 9001 certification.

After a short introduction by each attendee, the presentation will be 'full on' for nearly the full hour, with some time for Q&A afterwards.


In a series of polls, the first being How many "Keys of the Kingdom" people can you identify from your work life? (Opens a new window) (Closed Sunday 6 September), I wanted to determine how big a problem this is in companies. I am appalled that the situation is worse than I thought, with ⅔ having at least two encounters. I had expected an age-related response: the longer at work the more experiences. Sadly, there are people from my children's generation with more to report than myself. I had wondered if there would be a gender difference, with misogyny being a driving factor: this small poll does not support that proposition.

In this series of polls, the second asks What is their favourite reason for not writing down what they know, so preventing other people from benefiting? (Opens a new window) (Closed Sunday 13 September), I am trying to determine what reasons they give, in order to prepare rebuttals.

What kind of business is this for?
Any business: from solopreneur upwards.
Who is it for?
For solo entrepreneurs and managers in any size business.
Why attend?
Understand the different types of documentation. Gain insight into frameworks which help create better documentation.
Business benefits
  • Adding value (Opens a new window) to the business when selling
  • Avoid repeating mistakes and consequently spending time fixing them
  • De-skill tasks and reduce training time
  • Standardise processes within the team and from time to time
  • Avoid "Keys of the Kingdom" risks
Barracuda Room, Fareham Innovation Centre, Meteor Way, Fareham, Hampshire, PO13 9FU.
This is not a 'hybrid' event: there will be no remote attendance.
Spring 2022
Booking and Waiting List
If you're interested in being informed of future dates, for other presentations or workshops, please write to enquiries@esm.solutions.
Next Steps
  • Half-day workshop
  • One-on-one mentoring
  • Consultancy