The ability to delegate tasks is essential for anybody working in a managerial capacity. Training is vitally important the members of the team, but the manager is ultimately accountable for the outcomes of the process. The recording of processes and configurations becomes a fundamental part of the role.
An overview of the importance of Business Documentation and its role in the operations of an organisation.
Policies, standard operating procedures, work instructions, user guides and reports. The different ways of recording information.
The systems, processes and roles used to control and manage business documents, including version control, access control, and document retention.
The principles of clear and effective technical writing, including how to structure and format documents, and how to use appropriate language and formatting. Use of the imperfect agentless tense.
The process of reviewing and approving documents, including how to conduct peer reviews and how to handle feedback.
The process of distributing and maintaining documents, including how to ensure that documents are current, accurate, and accessible.
The legal and regulatory requirements that must be met when creating, maintaining, and archiving business documentation, and the importance of compliance.