Enterprise Service Management

nuts and boltsService Management explores how value is added and protected:
While modern Service Management theory has its roots in information technology as ITSM, the skills are transferable to the whole enterprise. It is also applicable to solo and micro businesses: the supplier in the example below is a low-tech manual service that has been around for more than seven millenia.
Working with a brick-and-clicks retailer in a niche market, an approach that they could exploit was identified. Information they considered to be of merely 'passing interest' to their customers, was in most cases being included in the description on their web pages. The recommendation was to provide a focus on that information. They applied the recommended changes to the web site as well as advertising, resulting in immediate increase of 40% in online sales.

The hardest part of being a Service Management Analyst is convincing people that an outsider can add value to a business that they are not expert in, and perhaps have no experience of. On the contrary, the ignorance can be a crucial factor, in asking 'daft' questions that challenge assumptions.

Our business model is based on:
For more information on how we can help you with improving Service Management, please write to robert@esm.solutions