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Enterprise Service Management

nuts and boltsService Management explores how value is added:
 
While modern Service Management theory has it's roots in IT as ITSM, the skills are transferable to the whole enterprise. It is also applicable to solo and micro businesses: the supplier in the example below is a low-tech manual service that has been around for more than two millenia.
 
I find the hardest part of being a Service Management Analyst is convincing people that an outsider can add value to a business that they are expert at.
 
Here is an example of a success:

I worked with a brick-and-clicks retailer, and high-lighted a niche market they could exploit. They were including some information that they considered to be of 'passing interest' in most cases. The recommendation was to provide a focus on that information. They applied the recommended changes to their web site and advertising, resulting in immediate increase in online sales of 40%.


 
Our business model is based on:

 
For more information on how we can help you with improving Service Management by adopting the ITIL framework, please write to robert@esm.solutions